Yesterday in the mail I received a bill from the Apria Healthcare Corporation, in the amount of $35.01, billing for a full month of rental of the oxygen unit that the LP had been using for the better part of two years. The billing period was for the month of November (the month just past) billing me for the rental period beginning Nov. 8 . My initial reaction was that like most companies the billing office had not been notified that the said rental equipment had been returned on Nov. 11Th, (The LP having passed on on 11/06, two days before the start of the billing period in question), and that the said bill would be prorated for the four days that the equipment was in my possession before being picked up by the Apria service.
So wanting to resolve the bill, I of course called them to confirm the above, confident that it was an oversight , and the bill would be adjusted accordingly and I could complete the closure of that account.
I called, the 800 number referenced on the billing, and the phone was promptly answered, I explained the reason for my call, and was efficiently transferred to the billing dept, and the individual that answered was polite and knowledgeable, she was quick to pull up the LP's account, confirmed that the bill in question was what it was. I politely explained, that the LP had passed on the 6Th, that I had contacted them on the 10Th and said equipment was picked up on the 11Th, and she confirmed that was indeed what the record showed, but then she quickly and efficiently told me that SHE did not have the authorization to prorate the billing for the four days of the billing period in which I had possession of the equipments, and then she kind of muttered, that she was fairly certain that most bills were never prorated, but she would transfer me to someone that had the authorization to do so------I was on hold for the better part of 25 minutes, waiting for that individual.
Finally I was talking to a real person and not a recording telling me ad nauseum that all representatives were busy but that calls were being answered on a first come first serve basis, with bouts of inane Muzak between these announcements. I went through the same drill as the first and was once again told their records agreed with my own , but to bad the equipment was received four days AFTER, the start of the billing period, and NO they would not prorate the bill accordingly.
Here we have a situation, where a loved one has passed on, those that remain behind now must deal with not only their immediate loss, and grief, but deal with funeral arrangements. Had I made getting his equipment back to Apria the top priority, and put off dealing with the disposition of his mortal remains, I could have avoided this problem. I didn't know the Apria Corporation could care less about my grief and from their perspective getting the money was of paramount importance. Their policy of billing for an entire monthly period, and not prorating a bill due to a death makes --------Apria Healthcare Corporation, a company with a cold cold heart.
Well it will be a cold cold day before I allow another penny to go that Company. I would caution all my readers to avoid Apria like the plague, and hope that those who read this will caution all their friends and relatives of this companies greedy policy.